Ops and finance ran first. Sales closes the loop.

SalesCRM AI is built by AggAiLabs Software Solutions Pvt Ltd — the Pune-based team behind FreighAI, the agentic AI operations platform for freight forwarders. We say that up front because it’s the whole story: the platform learned the trade from the operational side first — quotes, job orders, invoices, receivables — and the CRM closes the loop where all of that revenue starts: the sales floor. That’s why an inbound RFQ email becomes a pipeline card, why a won deal exits through a gate that captures credit terms finance can enforce, and why the Book of Business reads invoiced revenue from the platform’s own billing instead of whatever a rep remembered to type.

The sales floor is its own discipline, and forwarding CRMs have mostly ignored it. They record deals; nobody works them. The quote goes out and the follow-up dies in someone’s memory; the account that shipped twice last quarter goes quiet and nobody notices until renewal. We built the other kind of CRM — a queue that ranks every rep’s morning by cadence policy, an assistant that takes the debrief by voice on the drive back, and a wallet-share view that treats knowing your accounts as revenue strategy, not admin.

The founding team — Chinmay and Saurabh Aggarwal — are DPIIT-recognised (DIPP232097), bootstrapped, and have kept one rule through every release: no black boxes. The Focus Engine is rule-based by design — a cadence policy you can read and change, not a score you have to trust. The queue is yours to argue with; the voice assistant drafts and a human confirms; nothing posts itself. Freight runs on trust, and software for freight should earn it the same way — by showing its work.